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Frequently Asked Questions

Everything you need to know about ordering sealed Pokémon TCG products from GWS TCG. Can't find your answer? Message us on WhatsApp. It's the fastest way to reach us.

Are your products authentic?

Do you sell single cards or Japanese products?

How do pre-orders work?

What payment methods do you accept?

How long is my stock held while I pay?

How is my order shipped? Is it tracked?

Do you offer free shipping?

Can I pick up my order myself?

Can I cancel my order?

How do you set your prices?

How fast do you process orders?